Returns & Exchanges

Returns & Exchanges Policy

If you are not happy with your purchase from Cut & Hill Jewellery Co., we will provide a refund or exchange (excluding shipping costs) within 5 days of receipt. All returned items must be unworn and in their original packaging. We are not responsible for lost or damaged returns.

To return an item, you must send us an email within 5 days of receiving your item at acuthill69@gmail.com.

Once we have received your email, we will reply with a Return Authorization (RA) code and instructions on how to proceed. It is mandatory that all returns arrive with the provided RA code. Items returned without the RA code will not be refunded.

Please include your Name, Address, Order Number, Phone Number and Reason for Return with your shipment. If you are sending an exchange or repair, please be aware that shipping costs will apply. Your payment will be refunded upon receiving the item. Shipping charges are not refundable.

Please note that all custom and personalized pieces are made to order and are FINAL SALE.

Gift Exchanges

Items received as gifts may be exchanged for another item of equal or greater value. Shipping charges will apply. Please email acuthill69@gmail.com to be issued a Return Authorization Number (RA#).

All custom and personalized pieces are made to order and are FINAL SALE.

Repairs

We will repair any breakage caused by our manufacturing within 90 days of receipt of purchase. Shipping charges will apply. Proof of receipt is required.

Charges will apply to any repair items past 90 days of receipt. Charges vary depending on the repair, missing pieces, etc. Email acuthill69@gmail.com for an estimated cost of the repair.

[TO BE CONFIRMED BY ALISON: mailing address for returns & repairs.]